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The Towbes Group

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Company

For over 50 years, the Towbes Group has been the leader in the development of quality residential, commercial, industrial, and retail properties throughout Santa Barbara and the Tri-County area of California. The Towbes Group's services range from development and construction to maintenance and management of these properties.

Challenge

Headquartered in downtown Santa Barbara, CA the Towbes Group needed an enterprise wide phone system and wide area network spanning their 17 locations in the Tri-County area. They also struggled with the headaches of dealing with multiple voice and Internet vendors between all locations and strived to simplify invoices and troubleshooting.

Solution

Impulse provisioned Bonded T1s into a managed Adtran router and PoE switch to The Towbes Group's headquarters with Polycom VoIP phones running off of our ClearStar hosted phone system. At any time either T1 can fail and voice and data will continue to operate over the single T1.

Impulse then installed DSL connections to all 17 offices and set up a managed VPN back to the headquarters. Each remote location has Polycom phones that are part of the enterprise wide phone system. When calling any location the phone on site rings and if not answered it seamlessly rolls over to the headquarters. Should a power outage happen at any site, the phones will automatically ring in at the main location.

The Towbes group can now securely operate at all offices through a centralized business management system at the headquarters, and extension dial between all offices with a fully managed redundant network. This enabled their IT team to focus on their attention on other technology initiatives and provided the added benefit of a single monthly invoice from Impulse.

Testimonial

Andrew Lemert, IT Director, highlighted the following benefits of partnering with Impulse and utilizing a fully hosted VOIP solution.

  1. Conveniently scalable (All VOIP systems are scalable to a degree. However, with ClearStar we can add additional extensions at minimal expense and effort.)
  2. Rapid deployment
  3. Built-in disaster recovery and fail overCost effective
  4. Very easy to use and learn.
  5. Personalized and localized customer service (When we have an issue or need additional service, we can contact a technician who is familiar with our system and is in Santa Barbara county.)

Sincerely,
Andrew