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Download the full Pacific Coast Business Times Web Wars article PDF here.

Impulse Broadband Ethernet Gives Businesses Quality, High-Speed Internet Access

At a time when businesses depend on Internet access more than ever, a Santa Barbara company is rolling out a next-generation network that will provide fast, high-quality bandwidth to the region.

Impulse Advanced Communications, a Santa Barbara-based provider of voice and data communications services, is deploying its Impulse Broadband Ethernet, the first viable alternative network of its kind designed to meet the demands for dedicated bandwidth and fast upload speeds of businesses from Goleta to Carpinteria.

Impulse married traditional technology – copper wires – with cutting-edge hardware to create the network. Based on technology known as Ethernet over Copper (EoC), Impulse Broadband Ethernet will provide symmetrical bandwidth speeds up to 40Mbps – fast enough to handle the upload speeds companies need as they move their business software to the cloud.

Impulse set in motion its next-generation network when it saw Internet options for businesses on the South Coast remaining narrow while demand for bandwidth was increasing. Business Internet access comes through three pipelines: coaxial cable, traditional copper wire and fiber optics. Cox Communications owns and controls the region’s coaxial cable lines and Verizon stopped upgrading its copper lines and has been focused on its wireless business and building a residential television network in large markets.

But Verizon’s traditional copper lines, which are linked to virtually every business and home in the region, are available to all telecommunications carriers with the proper license. So, 18 months ago, Impulse received its Competitive Local Exchange Carrier license (CLEC), which allows it to use all of Verizon’s copper wire between a customer’s building and Impulse’s equipment.

Thanks to big advances in technology, Impulse is able to deploy equipment that provides fast, high-quality Internet access using copper wires. All the copper wire between Ellwood and Carpinteria run to six Central Offices (C.O.), and Impulse has leased space in five of them. The wire is connected to Impulse’s next-generation hardware at the C.O. and ends at the customer’s site, where a device provides a standard Ethernet connection. Impulse will offer symmetrical bandwidth speeds of 5Mbps, 10Mbps, 20Mbps, 30Mbps or 40Mbps.

For more information on this game changing business connection click here or give Impulse a call at 805-456-5800.

The Impulse team has been working on something big for the last 18 months; our next-generation Internet network! We are finally ready to announce the first product resulting from these efforts, but I’d like to start by covering what it takes to bring next-generation Internet to Santa Barbara.

Internet access is primarily delivered via three different types of transport: coaxial cable (“coax”), fiber, or traditional copper pairs of wire originally used for telephone service. Coax is owned in Santa Barbara by the local cable company, Cox. Cox is in charge of these lines and controls the equipment used to provide Internet over their facilities. Fiber is a great option for high speed bandwidth but the cost of trenching all the streets in Santa Barbara and laying fiber to each customer premises is prohibitive. That leaves good old fashioned copper wires. The copper is controlled by Verizon in the Santa Barbara area, but since it was originally deployed through a government-regulated monopoly, all phone companies with the proper license can use this shared copper infrastructure to provide communications services.

For the last few years Verizon has stopped improving Internet offerings using their traditional copper and focused instead on deploying fiber to the home (FiOS) in areas of new construction where they can create a new monopoly on that fiber. T-1s and DSL are the only options and DSL has been stuck at 7Mbps x 768Kbps. Impulse decided it was time to change this. Eighteen months ago we received our Competitive Local Exchange Carrier (CLEC) license which allows us to use Verizon’s raw copper wire between the customer premises and our electronics. All the copper in the area runs back to a Central Office (C.O.). There are six C.O.s from Ellwood to Carpinteria, and Impulse has leased space in five of them: Ellwood, Goleta, Los Positas, Santa Barbara, and Carpinteria.

There have been big advances in the equipment available to provide faster, higher quality Internet access using standard copper wires. Impulse has spent the last year deploying this next generation infrastructure and is ready to announce our first of a few new products: Impulse Broadband Ethernet. Impulse Broadband Ethernet provides dedicated symmetrical speeds of up to 40Mbps x 40Mbps. The product is designed for businesses in the Goleta to Carpinteria area that require quality dedicated bandwidth with fast upload speeds to connect to the Internet or to their other offices. Many companies have also moved their business software to the cloud and need much faster upload speeds than cable, T-1 or DSL can offer. Until now the only option for these companies was to work with companies like us to trench the streets and install costly fiber lines. While this is a great solution for a company with the budget, there are many other businesses that would benefit from these speeds but have not been able to justify the expense.

Impulse Broadband Ethernet is based on a technology called Ethernet over Copper (EoC) which involves bonding up to 8 standard copper pairs of wire (“loop”), and depending on the distance the copper wire travels from the C.O., can provide speeds up to 5.7Mbps per loop. This copper wire is connected to Impulse’s next-generation hardware at the Verizon C.O. and terminated at the customer premises via a managed device that provides a standard Ethernet connection to the customer. Impulse offers the following symmetrical bandwidth speeds of 5Mbps, 10Mbps, 20Mbps, 30Mbps, or 40Mbps.

For more information on this game changing business connection click here or give Impulse a call at 805-456-5800.  Also stay tuned for our next small business communications products coming soon…

For the last 18 months Impulse has been working on something new… We are almost ready to launch the first of a series of new services in the Santa Barbara area. Stay tuned for for an update.

Perhaps you’ve had a recent problem with CUPS and Mozilla. I don’t print often and I recently updated my system’s packages. Today I tried to print something from Thunderbird for the first time in years. Thunderbird crashed so I tried it on Mozilla to print from webmail and to my <sarcasm>amazement</sarcasm> it also crashed! I started investigating and I discovered that it was segmentation faulting. I did some research and I found that Apple’s CUPS version 1.4.4 and Mozilla do not get along. There is a resolved CUPS bug for this problem. They basically isolate the problem to the way Mozilla is opening the CUPS library. They say there are two possible solutions, which don’t involve CUPS. Mozilla needs to change the way they’re dlopen() and dlclose() of CUPS or get OpenSSL to fully support threading.Apple Writer

The problem is that the Mozilla apps are dlopen’ing libcups, Apple Writerwhich then initializes the SSL library. They then dlclose libcups after the print dialog goes away which leaves the OpenSSL threading stuff pointing at functions that are no longer in the process address space.

One of two things needs to happen – Firefox/Thunderbird need to stop using dlopen/dlclose (or at least dlclose) for libcups, or OpenSSL and GNU TLS need to actually support threading out of the box and not depend on the application or library to provide threading support.

The nice guys at CUPS now leave us in the hands of third parties to fix the problem. Some solutions I’ve read say to downgrade CUPS to 1.4.3 which apparently doesn’t exhibit this bug, which isn’t CUPS’ introduction. I wasn’t exactly satisfied with this. If you read in to the wording you will realize that there are three solutions. I mean… dlopen() isn’t an SSL command and dlopen() doesn’t provide dependency support. Then who is loading libSSL? CUPS… So if the problem isn’t CUPS, then compiling CUPS without SSL support shouldn’t fix the problem. For you binary guys, have fun… For you non binary guys keep reading…

The configure script for CUPS allows for the use of –disable-ssl. Setting this will fix your problem. Compile then like normal. Keep in mind that this will disable SSL for the CUPS daemon. You wouldn’t be able to do secure printing over the network or provide an encrypted web front end. For most users we use CUPS to just print and by default it isn’t listening on public interfaces.

If you’re using Gentoo then the following should work fine for you…

echo “net-print/cups -ssl” >> /etc/portage/package.use
emerge -av cups

Before I start any flame wars, I am not saying that Mozilla is correct. I’m especially not saying this because I haven’t run in to any other applications with this problem. I am saying that the CUPS developers are diluting the truth about the problem and not exposing a possible solution for people having difficulties. If 1.4.4 has bug fixes, features or hardware support that is required then the user may not be able to downgrade or wait for a third party solution. Compromises are occasionally necessary and CUPS shouldn’t be run in the same manner that Apple is.

Dave Clark

Dave Clark has been elected to the Board of Directors of the Coastal Housing Coalition, board president Jim Youngson announced Tuesday.

Clark is president of Impulse Advanced Communications, a Goleta-based communications services provider that designs, implements and manages voice and data networks to prepare businesses for growth.  Read more…

Having used Broadsoft’s BroadWorks for many years I can’t tell you how many times I’ve been asked “How can callers hear different music each time they are placed on hold?” This is something the BroadWorks platform does not easily provide for end customers.  Every time a caller is placed on hold, they hear the beginning of whatever song or sequence of songs is configured for that business.   While music on hold is something that most callers may not find particularly entertaining,  what if we could have listeners hear a variety of songs, and just “tune-in” to wherever the music sequence is (as if you just turned the radio on, or resumed playing your iPod)?  That’s when the light bulb lit up – we can use Asterisk complement the Broadworks platform and provide a flexible music on hold server!
Asterisk is an open source implementation of a PBX created by Digium.  When I think of Asterisk, I think of it as the canvas that enables the artist creatively express their vision.  Asterisk provides a framework for us to develop custom telephony applications within our telephony network while Broadworks is the workhorse that provides carrier class VoIP service levels.
What’s needed to get the job done?

Impulse is awarding Jason Cowell the Wolf Award for Professionalism. When Jason joined the CSR team for Impulse he brought with him an enthusiasm for learning and a passion for solving customer problems. Most importantly, he contributed by making it his personal goal every day to help the team meet its goals. He focuses intently on getting calls answered in time and getting all tickets addressed during his 8+ hour work day. He takes pride in his work and it helps make the rest of the team a better team. His enthusiasm for learning everything he can about our work at Impulse is evidence that he will be a valuable contributor to our company for a long time to come.

Receives Rigorous Type II Auditor Attestation on Internal Controls

Impulse Advanced Communications announces the completion of a SAS 70 Type II Audit on the company’s internal controls, inclusive of it’s datacenters in Santa Barbara and Goleta. The Type II report includes both he description internal controls (Type 1) as well as third party verification that those control objectives have been achieved over a period of time.

Statement on Auditing Standards (SAS) No. 70 is a widely recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA). SAS 70 is the authoritative guidance that allows service organizations, like Impulse Advanced Communications, to disclose their control activities and processes to customers and auditors in a uniform reporting format. Impulse Advanced Communications’ successful completion of the SAS 70 independent audit signifies it’s commitment to maintaining the most comprehensive controls, ensuring reliability, accuracy and security for its customers.

Aaron with his Gold Bow-tie for Passionate Problem Solving

Impulse is awarding Aaron Calvert the Wolf Award for Passionate Problem Solving. He recently worked extra hours to test and figure out all the details of the changes implemented in Broadsoft’s newly released Call Center for the purpose of presenting it to a customer the next morning. He configured the Call Center and then tested out all the possible scenarios that our customers could run into. (more…)

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