Wed 11 May 2011
Posted by Jessie Bryan under Broadsoft, VoIP, systems
No Comments
Having used Broadsoft’s
BroadWorks for many years I can’t tell you how many times I’ve been asked “How can callers hear different music each time they are placed on hold?” This is something the BroadWorks platform does not easily provide for end customers. Every time a caller is placed on hold, they hear the beginning of whatever song or sequence of songs is configured for that business. While music on hold is something that most callers may not find particularly entertaining, what if we could have listeners hear a variety of songs, and just “tune-in” to wherever the music sequence is (as if you just turned the radio on, or resumed playing your iPod)? That’s when the light bulb lit up – we can use Asterisk complement the Broadworks platform and provide a flexible
music on hold server!
Asterisk is an open source implementation of a PBX created by
Digium. When I think of Asterisk, I think of it as the canvas that enables the artist creatively express their vision. Asterisk provides a framework for us to develop custom telephony applications within our telephony network while Broadworks is the workhorse that provides carrier class VoIP service levels.
What’s needed to get the job done?
Tue 19 Apr 2011
Posted by Chris Rose under Impulse, News, management
1 Comment
Impulse is awarding Jason Cowell the Wolf Award for Professionalism. When Jason joined the CSR team for Impulse he brought with him an enthusiasm for learning and a passion for solving customer problems. Most importantly, he contributed by making it his personal goal every day to help the team meet its goals. He focuses intently on getting calls answered in time and getting all tickets addressed during his 8+ hour work day. He takes pride in his work and it helps make the rest of the team a better team. His enthusiasm for learning everything he can about our work at Impulse is evidence that he will be a valuable contributor to our company for a long time to come.
Mon 18 Apr 2011
Posted by admin under News
No Comments
Receives Rigorous Type II Auditor Attestation on Internal Controls
Impulse Advanced Communications announces the completion of a SAS 70 Type II Audit on the company’s internal controls, inclusive of it’s datacenters in Santa Barbara and Goleta. The Type II report includes both he description internal controls (Type 1) as well as third party verification that those control objectives have been achieved over a period of time.
Statement on Auditing Standards (SAS) No. 70 is a widely recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA). SAS 70 is the authoritative guidance that allows service organizations, like Impulse Advanced Communications, to disclose their control activities and processes to customers and auditors in a uniform reporting format. Impulse Advanced Communications’ successful completion of the SAS 70 independent audit signifies it’s commitment to maintaining the most comprehensive controls, ensuring reliability, accuracy and security for its customers.
Fri 1 Apr 2011
Posted by Chris Rose under Impulse, News, management
No Comments
Aaron with his Gold Bow-tie for Passionate Problem Solving
Impulse is awarding Aaron Calvert the Wolf Award for Passionate Problem Solving. He recently worked extra hours to test and figure out all the details of the changes implemented in Broadsoft’s newly released Call Center for the purpose of presenting it to a customer the next morning. He configured the Call Center and then tested out all the possible scenarios that our customers could run into. (more…)
Tue 29 Mar 2011
Posted by Chris Rose under Broadsoft, VoIP
No Comments
A new version of our Outlook/IE/Firefox ClearStar VoIP toolbar is available for download.
The following enhancements have been made to this great ClearStar feature:
- Microsoft Internet Explorer 8 compatibility
- Microsoft Outlook 2010 compatibility. It will present itself as a “ribbon” under the “Add-Ins” tab in Outlook 2010
- Mozilla Firefox 3.6.4 compatibility
- Addition of BroadWorks Anywhere (Be Anywhere)
This will be available for download from this URL: http://info.onvoip.net/toolbar
As a reminder the toolbar offers the following computer integration features with our ClearStar hosted PBX solution:
- Click to dial out of Outlook or off of any webpage
- Quick ways to set commonly used features such as call forwarding, do not disturb, remote office and others
- Access to your call lists
- Screen popups on inbound calls that look up the contact in Outlook
The new version of the toolbar can be downloaded here.
To learn more about ClearStar and all the great benefits it can offer your business please call 805-456-5800 and ask for sales.
Mon 14 Mar 2011
Jessie Bryan, Impulse’s Director of Systems Engineering, will be hosting a conference call in conjunction with Nexenta and Pogolinux on the advantages of using Nexenta for high availability storage solutions.
The webinar takes place this Tuesday, March 15, 2011 at 10:00AM.
Find out how to implement a cost-effective business continuity solution for critical applications and services. During this webinar, you will learn about the high-availability features in NexentaStor Enterprise, including:
• How to estabilish failover groups in a clustered environment
• Setting-up an active/active failover to a standby system
• Achieve zero data loss and downtime with half the complexity
Finally, learn how Impulse Advanced Communications, a leading provider of voice and data solutions, leverages the Nexenta certified StorageDirector Z HA Cluster from Pogo Linux to eliminate a single-point of failure. You can register here now, or keep an eye out for us to update this post with a link to the presentation.
Wed 9 Mar 2011
Posted by Chris Rose under News
No Comments
Noozhawk providers of “the freshest news in Santa Barbara” posted an article titled Impulse Advanced Communications in Touch with the Needs of Business Clients - Santa Barbara company strives to provide unique phone and Internet solutions focused on security and service.
Impulse Advanced Communications, founded in 1995 by Ken Alker, Tony Papa and Jim Pisani, was one of the first companies to bring the Internet to Santa Barbara 15 years ago.
Chris Rose, director of sales and marketing at Impulse, said the Internet has become more of a commodity with the rise of companies such as Cox Communications and Verizon, and that Impulse’s “boutique” and hands-on approach are elements of the company that Santa Barbara clients can rely on…. visit Noozhawk for the rest of the article.
Mon 28 Feb 2011
Posted by Chris Rose under Uncategorized
[7] Comments
We had so much fun at our open house last year we have decided to make it a yearly event.
Come hang out with the leading executives and and technology professionals in the area at the Impulse 2nd annual office party. Clos Pepe Vineyard will be pouring wine from their latest selections, and The Catering Connection will be providing food. Beer and soda will also be served.
Date: April 7th
Time: 5:00 – 8:00
Where: Impulse HQ at 5383 Hollister Ave, Suite 240, Goleta CA 93111
If you would like to attend please RSVP to party@impulse.net
Sun 20 Feb 2011
Netflix hit 20 million subscribers last year, and with reportedly over 60% of their subscribers streaming video over the Internet, the pressure they are putting on the Internet as a delivery system for television shows and movies has taken center stage lately. Netflix holds the most notoriety as the leader of the pack, but Hulu and even DirecTV through its on-demand service delivered over your broadband connection have been at it for years.
The heart of the problem is that a single movie viewed in a day can consume magnitudes more bandwidth than a traditional Internet user will consume in a day through typical Internet browsing, email and social network use. Consider this example graphing a day of “traditional” Internet use for a single home in which a total of 150 Megabytes of data is downloaded in short bursts of use:
Graph of Normal Internet Use: 150MB Downloaded
(more…)
Tue 15 Feb 2011
Posted by Jay Hennigan under failsafe
1 Comment
As the business world continues to become more reliant on Internet access to do business, with more and more of what we do every day in business sits in “the cloud” it is becoming critical for even small businesses to have highly redundant Internet access. Most network providers and large businesses maintain large connections to different Internet backbones and use complex technologies to make the network operate through a failure of one of those paths. Small to mid-size businesses are generally reliant on a single connection or a single and a back-up without any automated failover. In the server world of small business redundancy in server hardware is common, and High Availability clusters are becoming more common, where redundant systems communicate with each other and automatically fail over when the other one fails. We are in the business of bringing the high availability (or “HA”) concept to network connectivity and are introducing our HA Internet Access product for small business that bring the small business high availability over inexpensive circuits, and we handle the complex technology to make it fail over.
(more…)
