Impulse has been providing Internet access to the Central Coast since 1995; we have a reputation as the best ISP among those "in the know" on the Central Coast for a number of reasons:

		Why our customers buy from us:
		Reliability 100% Availability Professional Technical Support Customer Satisfaction Locally Owned Network Stability Nationwide Access Numbers Privacy Community Commitment

• Reliability: Our primary focus is limited to the areas in which we have facilities, and we differentiate ourselves technically through building reliable networks. Each one our Internet POPs has multiple paths to the Internet from that location. Our national competitors typically rely on a single network to get them to Los Angeles or San Francisco before their traffic has access to multiple networks. This means our service is more reliable, and our network speeds are better by putting you "closer" to the Internet.
   
• 100% Availability: We purchase extra capacity to make sure our customers can always get on-line when they need to. So if you get a busy signal or circuit outage, let us know and we'll correct the problem or credit your account.
   
• Professional Technical Support: Most technical support organizations are focused on keeping costs low since they often do not directly generate revenue. We have always recognized that experienced, professional support staff provide the best customer experience, and our staff has their full-time attention on providing knowledgeable, courteous, support.
   
• Customer Satisfaction: Most of our customers have been with us for three years or longer. We are not focused on rapid growth at the expense of poor customer service, but are focused on creating long-term customer relationships with each and every customer.
   
• Locally owned and operated network: Few, if any, competing national providers own their own network, and instead subcontract their dial-up service to other telecom companies. We have a network of local points-of-presence that we own and manage, so that when you run into a problem, we can actually log into our equipment and diagnose and fix the problem without having to call another company and ask them to find out what wrong and fix it.
   
• Stability: We are not the largest Internet Service Provider, and we don't try to be. We've been in business and profitable since 1995 by managing our business intelligently, while we've seen many other approaches (and companies) come and go. We believe in providing an exceptional product for a fair price. While we aren't the low price leader, we will be here and have an answer for you when you ask for help for years to come.
   
• Nationwide Access Numbers: We offer the same service as the big guys if you are moving or traveling. There is no extra charge to use this service beyond our basic dial-up charge, and you get to keep your reliable email account and continue to use our excellent support staff.
   
• Privacy: Many Internet Services Providers' business models are based in part or entirely on making money by selling your eyes and ears to third party advertisers through banner and pop-up ads, and in some cases even your Internet usage patterns. We have been a profitable and stable company for years without compromising the privacy of our customers and will continue to do so.
   
• Community Commitment: We live and work in your neighborhood and are committed to supporting our communities. We provide services to many of the community support and non-profit organizations so vital to our area. A portion of every dollar spent through us makes its way back into the community you live in.