11/17/2010 11:59PM Goleta Data Center - After Hours Maintenance - Switch Maintenance

Affects: Zimbra Email pop/imap/smtp/webmail & Shared Web Hosting

Date: 11/18/2010 12:30AM

Maintenance completed.
- Jessie

Date: 11/17/2010 11:59PM

Impulse Engineering will be grooming some network switches from the Goleta Data Center. During this maintenance, you may experience delays accessing our web hosting, and Zimbra Email services. Your internet connection to us will not be impaired. --Jessie

Willow Springs bandwidth issues

Affects: Zimbra Email pop/imap/smtp/webmail & Shared Web Hosting

Date: 11/4/2010 4:30PM

Connectivity to the Willow Springs apartments is degraded causing bandwidth issues, and techs will be actively working on this late night tonight. Downloads will be slow at times until the issue is fixed. Connectivity may be intermittent as well.

Date: 11/4/2010 4:30PM

Techs went on site and we believe that bandwidth issues have been resolved. If you are still experiencing issues, please call us at 805-456-5800 or send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Internet Service Outage

Affects: Santa Barbara area Internet circuits.

Date: 11/3/10 11:40AM

At approximately 11:30AM we began to experience a service interruption on many of our Internet Circuits in the Santa Barbara area. Preliminary indications are that this is a carrier fiber outage. Our engineers are working on this and we will post updates to this website as they become available.

Date: 11/3/10 12:03PM

There is a possible fiber cut that is affecting 2 of our DS3 connections. We are working with the upstream carrier to fix this issue. We apologize for the inconvenience.

Date: 11/3/10 1:00PM

Verizon has replaced an OC12 card at the Central Office. Customers are slowly coming back online. If you are still experiencing issues with your phones, try rebooting them. If they don't come back up please call us at 805-456-5800. We appreciate your patience.

Clearstar Incoming/Outgoing Calls

Affects: All Clearstar Users

Date: Nov 1st 2010 8:50 AM

We are currently experiencing some issues with our upstream carrier in regards with inbound/outbound calling. We are working with them to find a solution to this problem. If you need to get a hold of support, please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and leave a good contact number to reach you at. We will continue to update you on the issue.

Date: Nov 1st 2010 9:31 AM

Looks like we are slowly recovering from the Clearstar issue. If you are still experiencing issues, please call us at 805-456-5800 or send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We thank you for your patience.

Date: Nov 1st 2010 11:40AM

As of approximately 10:15AM the issue that was causing the call processing failures was repaired. If you continue to experience call processing issues with inbound/outbound calling, please contact Impulse Customer Support at the contact information above.

Scheduled Maintenance to router equipment

Affects: T1s connected to Los Angeles POP

Date: 10/28/10 10PM

Our Network Engineering will be performing a hardware upgrade to some of our networking equipment at our Los Angeles POP at 10PM tonight. This maintenance will interrupt internet service for T1 customers connected to that POP. The service interruption will last no more than 30 minutes beginning at 10PM.

If you experience any issues outside of that time window, please call our Support number: 805-456-5800 and choose the Network Outage option to contact our on-call staff.

Date: 10/29/10 12PM

Hardware upgrade was successful. If you experience any service issues please call our Support number: 805-456-5800.

Goleta Data Center - After Hours Maintenance - Switch Maintenance

Affects: Various networks in GTA Data Center

Date 10/21/2010 00:23AM

This maintenance is complete.
- Jessie

Date: 10/20/2010 11:59PM

Impulse Engineering will be grooming some network switches from the Goleta Data Center. During this maintenance, you may experience delays accessing our web hosting, and Zimbra Email services. Your internet connection to us will not be impaired.
- Jessie

DSL Outage in Goleta/Northern Santa Barbara

Affects:

Date: 10/14/2010 8:30 AM

Impulse has verified that all fibers have been repaired and that a residual issue with a local ASAM has been resolved as well. As of 5:30 this morning all DSL service should have returned to the Goleta/Northern Santa Barbara region, if you are still experiencing issues with your DSL service please call in for technical support at (805)456-5800.

Date: 10/13/2010 2:15 PM

Impulse has encountered issues for DSL customers in the Goleta region and have been informed there is a cabinet issue that might indicate a fiber cut, Impulse currently has no ETR for this issue. Please call in to Customer Support at 805-456-5800 if you have questions or concerns regarding this issue.