Welcome to our ClearStar Support Center! Please visit the links below for helpful configuration information and to make sure you are getting the most out of your ClearStar telephone service. If you can't find the answers you are looking for or need technical help please open a ticket by:

Emailing us at clearstar-support@impulse.net

Calling us at 805-456-5800 x2 option 2

Quick Links Toolbar Activation Instructions   Softphone Activation Instructions   Toolbar Change Instructions (5/2/07)   Softphone Change Instructions (5/2/07)

Downloadable Documents ClearStar Features Quick Tips   ClearStar Voice Mail Quick Tips   Polycom 430 User Guide   Polycom 601 User Guide

1. Go to http://info.onvoip.net
2. Choose 'Microsoft Outlook & Internet Explorer Toolbar'
3. Choose 'Download the Toolbar application (End User)'
4. Choose default options in the 'miPA Lite Installation Wizard'
5. Make sure Internet Explorer and Outlook are both closed
6. Once installation is completed, open Outlook or Internet Explorer and click on the 'power' button to login into the toolbar account
   
7. In the login screen use the following information to setup the account
   
   Username: user's full 10-digit phone number
    
   Password: user's portal password
    
   Host Address: nljtoolbar.onvoip.net
    
   Host Port: 2208

1. Before you begin with these instructions, please make sure you have requested and been granted a softphone account configuration on our server.
2. Go to www.xten.com
3. Choose 'Download X-Lite FREE'
4. Follow the default installation instructions
5. Once installed, open the X-Lite; menu will ask you for SIP Account Settings; Choose 'Add...'
6. In the 'Properties of Account' window enter the following information as shown below (example - user: Joe Smith with phone number: 805-123-4567 and extension: 5432):
   
   • Display Name: Joe Smith
   • User name: 'user internal extension'-xten; ie. 5432-xten
   • Password: as provided by Impulse
   • Authorization user name: 'full phone number' ie. 8-51234567
   • Domain: nljnat.onvoip.net
   
7. Click 'OK'
8. ONLY IF you are in an environment using a static IP address, you will need to follow this step:
    
   Click on the Topology tab in the 'Properties window' and choose the radio button for "Use local IP address" as shown below:
   
9. Begin using your Xten Softphone with you ClearStar account!

Open Outlook or Internet Explorer and click on the green 'on' button to disconnect the toolbar account (the button should go from green to dark gray)

Click on the Options button.

Then click on the "Connection" line and then change the "Host Address" field to:

Please call Impulse Customer Support at 805-456-5800 if your require assistance.

If you have a Softphone configured for you ClearStar account you need to change the "Domain" address setting as follows:

Phones configured with:
 
    cps.onvoip.net should be changed to nljcps.onvoip.net

Phones configured with:
 
    cpsnat.onvoip.net should be changed to nljnat.onvoip.net

If you are using the X-Lite Softphone, here are specific directions:

1. Right-click on the phone display, or click on the down arrow at the top of the phone display to show the menu
2. Select "SIP Account Settings..." from the pop-up menu
3. Select "Properties..." for the SIP account
4. Domain should be set to either nljnat.onvoip.net or nljcps.onvoip.net (see above)

Please call Impulse Customer Support at 805-456-5800 if you require assistance.